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Terms & Conditions
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Terms & Conditions

PERSONAL TRAINING TERMS AND CONDITIONS

At XBody KSA we understand that emergency’s happen, and sometimes schedules change – we will try our best to be as accommodating as possible to reschedule your appointment before cancelling it if you are unable to meet your scheduled training session.  If a rescheduled appointment can be made for that day – we will endeavour to change the time for you.

In the circumstance that the appointment needs to be cancelled, we will abide by the following policy:

 

Personal Training Cancellation Policy

All appointments for personal training will be scheduled directly between the personal trainer (XBody KSA) and the client.

 

  • All appointments for personal training will be scheduled directly between the personal trainer (XBody KSA) and the client.
  • Subsequently, if a client has to cancel or reschedule any previously scheduled appointments, the client must contact the personal trainer directly at least 12 hours in advance of the scheduled appointment.
  • If a client does not cancel or reschedule an appointment at least 12 hours in advance, XBody KSA reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session. If a client is on a PT package – one PT session will be taken due to cancellation.
  • If a client fails to appear for a scheduled appointment, XBody KSA reserves the right to charge a no show fee equivalent to the personal training fee that would have been charged for the training session.
  • All cancellations must be made 12 hours in advance by phone, text or email

Personal Training Package Refunds Policy.

  • When Personal Training Sessions are purchased in a “pack” – no refund will be offered for unused sessions. The discounted price per session is based on the whole package price.
  • The unused credit may be put towards membership or casual classes if agreed by trainer and client.

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